The CMI Group Blog

Easier said, Than done: Implementing an Omni-Channel Strategy

Generations of tech-savvy consumers are becoming increasingly particular about how they interact with businesses; they now expect on-demand, tailored,...

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Contact Center Evolution

Omni-Channel Customer Service

A customer-centric brand, personalized customer experience, building connections, and reducing customer friction while...

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Patient Out-of-Pocket Payments

The Movement Toward New Collection Strategies

Healthcare providers need to implement new collection strategies if they want to avoid an increase in...

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Choosing an Accounts Receivable Management Partner is a Big Decision

5 Key Criteria to Keep in Mind when You are in the Market for an ARM Partner

It is an unfortunate reality that some commuters will neglect to pay for...

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